You can receive visits from 9:00 a.m. to 9:00 p.m., a maximum of two visits per patient is recommended in order to ensure the rest and welfare of persons admitted. Children under 12 must be accompanied by an adult at all times.
Television and sound equipment
Each room has a television, and so only smaller audiovisual sets will be permitted. The volume of the sound equipment should not bother other people.
To use the televisions, a magnetic card that can be purchased from the vending machines located on floor 0 is required. You can also purchase headphones.
Tobacco consumption in the hospital
Smoking is absolutely forbidden throughout the hospital. Law 42/2010, in force as of 2 January 2011, prohibits smoking in all health facilities, including open-air or covered spaces within their precincts. The Institut Guttmann suggests taking advantage of your stay to quit smoking. The use of other drugs is strictly prohibited, so should you have an addiction, you must inform the doctor at the time of admission.
Food and drinks
The Institut Guttmann has a catering company that provides a varied and quality food service. Board consists of breakfast at 8:00 a.m., lunch at 1:30 p.m. and dinner from 7:30 p.m., depending on the hospital unit. The hospital dietitian will submit various menu options for the patients to choose from, and the attending physician will indicate the most appropriate special diets for each need.
It is possible to request a special diet for reasons of origin, custom or religion; insofar as it is able, the Institut Guttmann will provide this for the patient. Before bringing other food or drink into the hospital, you are advised to consult the nursing team: for reasons of hygiene, food may not be kept in your room.
On floor -1 there is a cafeteria service from 9:00 a.m. to 8:30 p.m. and a self-service restaurant from 1:00 p.m. to 3:30 p.m. There are vending machines in various hospital locations available at all times for hot drinks, soft drinks, mineral water and snacks. Although it is not allowed to consume alcohol in the hospital, visitors may accompany their meal with beer or wine, should they so desire, in the cafeteria and self-service restaurant.
Flowers or plants and animals
The nursing personnel will help patients to put flowers in water and place them in an appropriate place. Plants or pots with soil are not permitted in the hospital. Animals are not allowed within the hospital grounds with the exception of guide dogs, provided the owner can show their deworming certificate and a health control that indicates that the dog is free of infections. Patients may only receive visits from their pets in the gardens of the centre in special cases and with the prior authorisation of the healthcare team.
Safety and fire prevention
The hospital has established a safety and fire prevention plan. In an emergency you should follow the instructions of staff. The centre has a 24-hour monitoring service.
Hospital hygiene and cleanliness
The cleaning staff are responsible for maintaining the hospital in perfect conditions of hygiene. Users are asked to help them keep the hospital clean, especially in toilets and in the communal zones of the hospital. Visitors can use the public toilets located in the hospital corridors.
If you wish to hang a small poster on the walls of your room, you must use adhesives that will not ruin the walls and that are easily cleaned. Towels and bed linen are changed daily and whenever the patient requires it. The Institut Guttmann recommends a rational use of this material to avoid excessive water consumption.
Patients can move freely around the communal zones of the grounds such as the gardens all the entertainment room, during their free time.
Trips outside the hospital must have medical authorisation and the patient must have the appropriate passes:
- Free-time exit pass: Having this pass indicates a new stage in the rehabilitation process and allows outings for a limited time and during free time. The pass must be given to reception on exit, and picked up again on returning.
- Weekend pass: During the rehabilitation process, the doctor will inform the patient when it is deemed appropriate to spend the weekend at home. These outings from time to time aim to advance the development of personal autonomy, promote the proper adaptation of the home and also the normalisation of personal relations. In short, they help to appropriately prepare the patient for the return home.
- Pass for special reasons: This pass must be requested from the doctor at least 24 hours in advance. In all cases you will need to read and sign a document that states that the person has been informed and agrees to assume all risk and responsibility while he/she is out of the hospital. Patients younger than 18 must have the authorisation signed by a parent or guardian. If you are following rehabilitation treatment as an outpatient, the hospital asks that you communicate any absence or delay by telephoning (+34) 93 497 77 00 (ext. 2146), the Functional Rehabilitation Area.