Feedback from users
The Institut Guttmann is committed to ensuring patient safety and the highest quality and comfort in all its services. Its team of professionals and partners strive to provide, in addition to attention of the highest scientific and technical quality, care characterised by compassionate, respectful and sympathetic treatment to all people under the team's care.
To this end, the Department of Admissions and Customer Services, in addition to analysing the standards and quality indicators, regularly carries out satisfaction surveys that provide insight into the opinion and satisfaction of hospital clients, patients and their families, about the care received, the treatment by professionals, perceived well-being and comfort and satisfaction compared to their expectations. Information that allows the Guttmann Institute and its great team to grow as an organisation, adapting more and better services to the needs, desires and indications of people they serve.
Overall assessment of the quality of care
-
2012
94%
-
2013
96%
-
2014
95%
Total complaints received during the year
-
2012
6
-
2013
9
-
2014
15
| Positive assessment regarding: | 2012 | 2013 | 2014 |
|---|---|---|---|
| Speed of administrative procedures | 96% | 95% | 93% |
| Cleanliness and comfort of the facilities | 95% | 96% | 96% |
| Food | 95% | 96% | 96% |
| Confidentiality of personal data | 98% | 100% | 96% |
| Feeling of being in good hands | 96% | 96% | 87% |
| Sympathetic treatment received from staff | 97% | 93% | 82% |
| Confidence in the organisation | 91% | 95% | 87% |